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riserv
With Riserv, your customers book on WhatsApp in under 3 minutes, day and night.

The booking system on WhatsApp.

On WhatsApp Business, 24/7. An assistant replies to your customers for you, confirms their appointments and organises your diary, while you get on with something else.

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Free trial · 14 days · no card needed

Riserv for your trade

Pick your trade: what you lose today, and what Riserv changes.

Two ways to use Riserv

Your number, your choice.

The Riserv assistant replies to your customers on WhatsApp. It can do so on your current WhatsApp Business number, or on a new number reserved for it. Here is, in practice, what each choice changes for you.

  1. Your customers
  2. Your activity's number
  3. The Riserv assistant
  4. You, on your personal WhatsApp

A new number, just for the assistant

Ideal to stop handling messages
Your customers write to
A new number that you give them: shop window, social media, business cards.
The conversations
You do not see them: the assistant handles everything for you.
Replying yourself
When a customer wants to talk to you, you get a callback request: you call them back from your personal WhatsApp.
The app on this number
No app to install: you need neither WhatsApp nor WhatsApp Business on this number. Do not install them: it is a WhatsApp rule, a number linked to the assistant cannot be used in an app at the same time.
What you need
A new SIM card, bought at an operator's shop with your ID (a few minutes). It is only used to receive the connection code, once, by text or call: put it in a phone just long enough to receive this code, that is all. Afterwards, keep the card and top it up from time to time so the number stays yours.
See the guide for this choice

Either way, your personal WhatsApp becomes your dashboard: the assistant tells you there about every booking, cancellation and change, and you ask it for your diary whenever you like. To link your number, plan a computer for now.

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Setup

We set it up with you.

  1. 1Message the Riserv assistant on WhatsApp.
  2. 2It asks for your services and opening hours, then sends you the link to connect your number.
  3. 3You link your number on a computer, with your phone nearby, guided screen by screen. Need help? One of our agents assists you, remotely or at your place.

A 14-day free trial on the Pro plan, from your assistant's activation.

Message the assistant

Only have your personal number, or prefer some help? We set it up with you.

See the screen-by-screen guide

An agent helps you set everything up

Leave your number: one of our agents contacts you to help remotely, or comes to you to set everything up together.

For example 5712 3456 or +230 5712 3456

Your number is only used to contact you about this help. Privacy

The Riserv team, on top of the assistant

Real people, in Mauritius. Email us at contact@riserv.mu: we reply within an hour, Monday to Friday, 9 am to 5 pm. If needed, someone from the team comes to you within 24 working hours, anywhere in Mauritius.

Questions

What we are asked most.

What is the difference between the two ways?

With your current WhatsApp Business, your customers write to the same number and you see all the conversations in your app. With a new number, the assistant handles that number on its own: you do not see the conversations, but you receive bookings and callback requests on your personal WhatsApp.

Compare the two ways
Do I need a new number?

No, if your WhatsApp Business is more than 3 months old: you keep your number and your app. You need:

  • the app up to date (2.24.17 or later);
  • a WhatsApp Business account used for more than 3 months;
  • no payment method saved in the app;
  • a Facebook account created at least a day ago;
  • your personal WhatsApp, on another number, to talk to the assistant.
Find my situation
I only have my personal number: what should I do?

Your personal number stays yours: it cannot be connected. Get a new SIM card for your work, never registered on WhatsApp: it is very easy, at an operator's shop with your ID, in a few minutes. Your customers book on this new number, and the assistant notifies you on your personal WhatsApp.

See the “New SIM card” guide
What changes in my WhatsApp Business app?

The essentials stay the same: your chats, contacts and groups remain in the app, and the messages you send yourself from the app are not charged. A few things change:

  • broadcast lists become read-only;
  • disappearing messages and “view once” are turned off in individual chats;
  • your linked devices are disconnected once: simply link them again (WhatsApp for Windows is not supported);
  • open the app on your phone at least once every 2 weeks, otherwise WhatsApp cuts the link with the assistant.
How much does it cost?

From Rs 490 a month, no commitment, WhatsApp messages included. A 14-day free trial on the Pro plan, from the assistant's activation.

How does the referral programme work?

Every business owner on Riserv can recommend Riserv to a peer. When that peer activates their assistant, you get an extra month: your next payment is pushed back a month, or your trial is extended by a month. They can recommend Riserv in turn. A business already registered with Riserv, even one that has stopped, does not count. Up to 12 extra months a year. Your recommendation link is in your WhatsApp menu: tap “Choose”, then “Recommend Riserv” under “My account”.

Try Riserv, 14 days free.
Ready?

A 14-day free trial on the Pro plan, from your assistant's activation. No card needed.

Try it freecontact@riserv.mu
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