Physiotherapy booking on WhatsApp: patients book their own sessions
- Ten to twenty sessions per patient, each one to fit in by phone.
- With a patient all day long, you don't pick up.
- A missed session pushes back the whole treatment plan.
With Riserv, your customers book on WhatsApp in under 3 minutes, day and night.
Free trial · 14 days
A new customer doesn't know you yet. They don't call: they message, and they book with whoever answers.
With Riserv, they get the answer on your WhatsApp, at any hour, and book on their own.
- 78%
- of consumers say they gave up on a business after an unanswered call.[1]
- 73.3%
- of people prefer to message a business.[2]
What scheduling and no-shows cost a physiotherapist
- 1.5%
- of physio appointments are missed without notice, far fewer than at the dentist's (4.7%).[3]
- −47%
- missed sessions after SMS reminders were added in a physiotherapy service.[4]
- [1] CallRail (software vendor), 2025. Survey of 1,000 US consumers, cited by JustCall. source
- [2] Meta and Kantar, 2025. 22 countries; study commissioned by Meta. source
- [3] Doctolib, press release of 3 July 2024: appointments missed without notice, Doctolib diaries, France, June 2024. source
- [4] NHS, East London NHS Foundation Trust. Quality improvement project in a physiotherapy service (UK). source
What Riserv changes
Today: Ten to twenty sessions per patient, each one to fit in by phone.
With Riserv: The patient books the next session themselves on WhatsApp, one after another.
Today: With a patient all day long, you don't pick up.
With Riserv: Riserv replies for you and notifies you of every appointment.
Today: A missed session pushes back the whole treatment plan.
With Riserv: The day before, the patient confirms, reschedules or cancels in one tap (Pro plan), and you see tomorrow at a glance.
Owner side
Your whole business fits in one WhatsApp conversation
To book, move or cancel an appointment, no more back-and-forth with your customers: Riserv handles it with them. You open the Riserv conversation in your WhatsApp and see everything at a glance. Something else? The customer taps the button for it and the request is passed on to you.
What you no longer do
Answering requests
Riserv answers your customers, at any hour, offers what is free and confirms the appointment. You are notified of every appointment.
Calling the day beforePro
The reminder goes out on its own around 5 pm the day before; the customer confirms, reschedules or cancels in one tap.
Handling changes and cancellations
Customers move or cancel themselves from “My appointments”; you get the alert and the slot is freed.
Keeping a paper book
Every appointment goes into your schedule, one tap away: today, tomorrow, the week.
Preparing your dayPro
On days with appointments, 30 min before opening: the day's list, hour by hour.
Counting by handPremium
Monthly statistics and history as a PDF, in the same conversation.
Real reports produced by Riserv, with fictional data (Sophie Laval Physio, September 2026). Numbers masked for this page.
Premium plan
Every month, see how your business is doing
In “My plan”, tap “Statistics” or “History”, then pick the month: the report arrives as a PDF in your Riserv conversation. Enough to decide next month's hours, offers and priorities with figures in hand.
- Is business up or down?
- Appointments taken, honoured, no-shows, new customers, compared with the previous three months.
- Example: 164 appointments in September, +7% on August.
- What matters most
- Each service: how often, honoured or not, and its amount at your catalogue price.
- Example: “Rehab session”, 52% of the month's amount (Rs 82,000).
- When customers come
- The busiest days and hours: your opening hours, your days off, your off-peak offers.
- Example: Friday is the busiest day; peak at 9 am.
- Who comes back
- New customers, returning customers, loyal customers of the month, and confirmations or cancellations after reminders.
- Example: 26 new customers, 4.8% no-shows.
From
Rs 490 a month
No commitment, WhatsApp messages included. A 14-day free trial on the Pro plan, from activation.
The Riserv team, on top of the assistant
Real people, in Mauritius. Email us at contact@riserv.mu: we reply within an hour, Monday to Friday, 9 am to 5 pm. If needed, someone from the team comes to you within 24 working hours, anywhere in Mauritius.
Questions
Which booking software for a physiotherapist?
Riserv, on your WhatsApp Business: assessment, session, each type has its length; the patient picks a free time and it's confirmed. Nothing to install.
Am I eligible?Can patients book physio sessions online?
Yes. Patients book their next session themselves on WhatsApp, without calling you. No medical information is asked.
How do I send automatic physio session reminders?
On the Pro plan, the reminder goes out the day before, around 5 pm; the patient confirms, reschedules or cancels in one tap.
Is the reminder always sent?
It goes out the day before, around 5 pm, except for an appointment booked the same day or after 5 pm the day before. Reminders are included in the Pro and Premium plans, and during the free trial.
What if a customer asks something unexpected?
The assistant does not guess. The customer taps the “Talk to the salon” button (“the practice”, “the garage”, “the restaurant” or “the team”, depending on your trade): the request is passed on to you and the customer is told you will reply.
Your physio isn't on Riserv yet? Send them Riserv.
Send Riserv to a businessWith Riserv, your customers book on WhatsApp in under 3 minutes, day and night.
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